IT Support

Catch IT Services innovative approach to customer service and IT support ensures that customers consistently experience high levels of service and are provided with the best technology solution, from both an operational and financial perspective. (We provide IT support Kent, London and Essex).

Through a combination of proactive monitoring and a team of accredited professionals, you can rest assured that we will be able to anticipate and resolve issues with your IT infrastructure and restore services quickly with our effective IT support packages.

We also offer a range of support solution options that reflect our clients ever-changing requirements. Our flexible pricing model, allows Catch-IT to provide managed support services tailored to suit your business needs.

We retain an accredited and qualified engineering department who are able to provide support, installation and maintenance both remotely and on-site. All engineers are manufacturer and Microsoft certified professionals. Our engineers are specialists in their particular fields, such as virtualisation, cloud computing and networks. Spread across the help desk our engineers include first and second line support, plus installation and project work.

Help Desk Remote IT Support Kent

Catch-IT provides help desk remote support from 8am – 6pm Monday to Friday. We charge on a per device basis for our support service; for example, per server, per desktop, etc.

Our help desk staff are experienced IT professionals and are on hand to deal with problems in a professional and courteous manner.

Included in our help desk support is third party management. We will liaise with any vendors that require changes on your infrastructure; such as software providers, ISP’s, telephone and printer providers, etc.

  • We constantly record extensive information of our customer’s infrastructures and network which all engineers have access to via our help desk system. So there is never one single point of contact when it comes to support.
  • In-house daily diagnostic/backup reports are carried out for all our support clients to check their infrastructure is running as efficiently as possible, ensuring  you never lose your important information.
  • Our engineers think about long term solutions not quick fixes. This is not sales driven but purely focused on improving the client’s environment by recommending solutions for better reliability and performance.

 

Apple Mac Support

Catch-IT  provides Apple Mac support to clients who have a Microsoft Windows dominated environment (one Microsoft Windows Server minimum).
The remote help desk support offers the same support for windows desktops and laptops. Limited to general IT support only, not including software applications:

  • User Support
  • Email Support
  • Network Support

* We cannot support any Apple software applications installed as there maybe compatibility issues within a Microsoft Windows Infrastructure.

(Apple Mac IT Support Kent, London and Essex)

Proactive Monitoring – (Included in IT Support packages)

Included for FREE with our IT support is proactive monitoring software which provides our support department with up-to-date information, and threat or failure detections. Eliminating downtime, and maintaining a healthy system status and functionality.

These checks include key areas such as anti-virus, backup procedures and potential hardware/software failures and functionality. We ensure user downtime and disruption is minimised to maximise staff productivity, resulting in better business performance.

Proactive monitoring on servers, desktops, laptops and the network has reduced tickets logged by users and improved productivity as it pro-actively tackles issues instead of us reactively fixing them.

Network Support

Catch-IT also provides full network support which covers support and configuration for your router, switch, firewall and printers. This support option also includes pro-active monitoring software to manage and monitor your network to minimise connection downtime and disruption. Alternatively, we can provide a router only network support option which excludes monitoring. Offered on a per office location basis is full network support.

On-Site Support

Our engineers are also on hand to provide on-site support for issues that cannot be fixed remotely. Alternatively, we can provide resource and cover for when your in-house IT staff are on holiday or absent. On-site support does not include any installation work.

24/7 – Out-of-Hours Support – (Telephone & Email)

We are also able to provide out-of-hours support for clients who work 24/7 or at the weekends. Catch-IT has engineers on hand 24/7 to deal with emergency support issues outside of your contracted support hours. Customers can purchase this level of support in addition to an existing support agreement (help desk remote support only).

Pre-Paid Hours

Pre-paid hours are also available and can be used for any remote or on-site installations, maintenance, projects or assistance that may be required. Customers can purchase Pre-Paid Hours in blocks of ten with these taking precedence over ad-hoc hours.. Once purchased, these hours do not have any timeframe restrictions or expiration. Time is deducted in blocks of 15 minutes instead of full hours offering a saving compared to our ad-hoc hourly rates.

Contact us today to discuss IT Support Kent, London and Essex

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